Privacy Policy

This policy explains how Shanghai Mars Industrial Co., Ltd. (“we”, “us”), operating the KOF Kitchenware website at www.kitchen-ware-factory.com, handles personal data.

Data we collect

When you send an inquiry we collect the details you enter: name, email, company, country, phone or WhatsApp number, quantity, message and the products in your inquiry list. We also record the page the form was sent from, the time, and technical data (IP address and browser type) to prevent spam and abuse.

How we use it

We use your data only to answer your inquiry, prepare quotations and samples, and manage the resulting business relationship. The legal basis is your consent and our legitimate interest in responding to business requests. We do not sell personal data.

Storage and retention

Inquiries are stored in a secured database hosted by Cloudflare and in our business email. We keep inquiry records for up to 36 months after our last contact, unless a longer period is required for accounting or legal reasons.

Cookies and analytics

This website does not use advertising or tracking cookies. Your inquiry list is saved only in your own browser’s local storage. The administration area uses a strictly necessary session cookie for authorised staff.

Your rights

You may request access to, correction of, or deletion of your personal data, or withdraw consent, by emailing inquiry@kitchen-ware-factory.com. If you are in the EU/UK you may also complain to your local data-protection authority.

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